Getting Started With DuckDuckGo Privacy Pro

You can subscribe to Privacy Pro directly from the DuckDuckGo browser (available on iOS, Android, Mac, and Windows). Open the Settings menu and select “Privacy Pro”.

Why can’t I see the Privacy Pro subscription in my browser?

If you can’t find Privacy Pro in the Settings menu of the DuckDuckGo browser, it could be because:

You don’t have the latest version of the DuckDuckGo browser. Try updating your browser to the most recent version.
- Mac: From the app menu bar, go to DuckDuckGo > Check for Updates…, then click Install Update.
- iOS: If you don’t have automatic updates set up, go to Settings, tap your profile icon, scroll down to DuckDuckGo, and tap Update.
- Android: Open the Google Play Store. At the top-right, tap your profile icon. Tap Manage Apps & Device. If an update is available for DuckDuckGo, tap Update.
- Windows: Go to the three-dot icon below the address bar, select About, then click Check for Updates.
You downloaded our browser from the iOS, Mac, or Android app store and your app store account location setting is not set to the United States, as Privacy Pro is currently only available to U.S. residents.
Similarly, it may not show up if you aren’t signed in with your Apple or Google ID on your device. Subscribing via the DuckDuckGo browser for Mac, iOS, or Android requires you to be signed in on your device in order to process payments through the app store.

Can I use my subscription on multiple devices?

You can access your subscription on any device that has the DuckDuckGo browser installed. Here’s how:

Android

In the DuckDuckGo browser, open the three-dot menu > Settings
Find Privacy Pro and select I Have a Subscription, then follow the prompts

iOS

In the DuckDuckGo browser, open Settings
Find Privacy Pro and select I Have a Subscription, then follow the prompts

Mac

In the DuckDuckGo browser, open the three-dot menu next to the address bar
Go to Settings > Privacy Pro
Select I Have a Subscription, then follow the prompts

Windows

In the DuckDuckGo browser, open the three-dot menu next to the address bar
Go to Settings > Privacy Pro
Select I Have a Subscription, then follow the prompts

Please note:

VPN supports connections for up to five devices at once.
Personal Information Removal needs to be set up on a Mac or Windows computer and, because it stores data only on that device, it can only be accessed through the device on which it was set up.

What is a one-time passphrase and how do I use it?

Instead of using a traditional password, DuckDuckGo Privacy Pro uses one-time passphrases (OTPs) as an option for activating your subscription. If you have added an email address to your subscription, you can use it to activate Privacy Pro on a new device or restore your purchase. We’ll send you an email with a one-time passphrase that you’ll need to enter in the same browser you’re trying to activate from.

If you’re having issues activating your device, please make sure that you’re pasting the code within the time limit stated in the email, and that you’re requesting and entering the one-time passphrase in the same browser.

What if I did not receive the one-time passphrase email to access my subscription?

If you did not receive the one-time passphrase email to activate your DuckDuckGo Privacy Pro subscription on a new device, please first confirm that you have added an email address to your subscription. This can be checked with the following steps.

On iOS or Android:
- Open the DuckDuckGo browser, tap the three-dot icon to open the browser menu and go to Settings.
- In the Privacy Pro section of Settings, select Subscription Settings > Add to Another Device > Add Email.
- If you see your email address, you are ready to activate your subscription on another device.
On Mac of Windows:
- In the DuckDuckGo browser, click the three-dot icon at the top-right to open the browser menu and go to Settings.
- Select Privacy Pro in the sidebar, then Add to Another Device > Add Email.
- If you see your email address, you are ready to activate your subscription on another device.

If you still can’t find the one-time passphrase email in the inbox associated with the address shown, please check your junk or spam folders to ensure the email did not route there. Finally, try clicking Resend.

Please let us know if you still have difficulty activating your subscription after taking the above steps.

We currently don’t offer a Privacy Pro family plan or support sharing a subscription with friends or family.

Currently, Privacy Pro is a bundled subscription and there is no way to subscribe to its features individually.

Learn More

I have a question not covered here, how can I get help?

Please contact support at privacypro@duckduckgo.com. If you have ideas on how to improve Privacy Pro, please share it using the Share Feedback button in the DuckDuckGo browser.

Prior versions on GitHub.

Privacy Pro